Looking forward to 2021: Insurance lessons learned this year

There is an opportunity now for insurance professionals to take the lessons learned in 2020 and apply them to how the business will operate in the future. (Photo: Zatevahins/Shutterstock)

Insurance is a team sport, and I have no doubt that both on a company and an industry level, it was working as a team that got us through 2020. The COVID-19 pandemic has forced us to focus on being nimble and on finding new ways of collaborating and supporting each other. This is true across the insurance industry, but especially true of any firms going through a turn-around period. Difficult circumstances, like those we experienced in 2020, can muddy the waters, particularly when you’re looking to exit businesses that don’t fit your company’s strategy or grow successful parts of your portfolio.

2020 has seen many of us dealing with the mental health impact of huge change and stress. In my case, with two children homeschooling, two children unexpectedly back from college, and my wife and I working at home, the family was fighting not just for broadband but also somewhere to sit. Hot desking took on a whole new meaning!