Four trends that will influence insurance in 2021

TransUnion’s survey found paying their auto insurance bill will be a primary concern for 44% of consumers in the coming three months, followed by paying their car note, mortgage and life insurance bill, respectively. (Credit: Fit Ztudio/Shutterstock)

Events that transpired this year have pushed insurers to further embrace digital tools and challenged the industry to better understand customers’ needs, according to TransUnion.

“COVID-19 pushed the need for nascent, innovative digital solutions and services to the forefront of standard insurance industry operation. The unpredictable environment that lies ahead indicates consumers and businesses will increasingly rely on and choose insurers offering online resources and tools that can best meet their needs, particularly as digital adoption continues to grow,” Mark McElroy, executive vice president and head of TransUnion’s insurance business, said in a release.