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Senior woman consults a e-health doctor with tablet computer sitting in soft chair. In touchscreen, male doctor: With telehealth application patient can reach relevant specialist remotely. (Photo: by JPC-PROD/Shutterstock) With the uptick in the adoption of digital health services, there has also been an increase in claims. As digital services develop, so too do some of the risks, and a new claims environment is taking shape. (Photo: by JPC-PROD/Shutterstock)

Take-up of digital health services has grown dramatically during 2020 in response to COVID-19. Social distancing requirements have resulted in more health and wellness providers relying on technology to deliver virtual services to patients, and previous user reticence to adopting such services has evaporated almost overnight.

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