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Senior woman consults a e-health doctor with tablet computer sitting in soft chair. In touchscreen, male doctor: With telehealth application patient can reach relevant specialist remotely. (Photo: by JPC-PROD/Shutterstock) With the uptick in the adoption of digital health services, there has also been an increase in claims. As digital services develop, so too do some of the risks, and a new claims environment is taking shape. (Photo: by JPC-PROD/Shutterstock)

Take-up of digital health services has grown dramatically during 2020 in response to COVID-19. Social distancing requirements have resulted in more health and wellness providers relying on technology to deliver virtual services to patients, and previous user reticence to adopting such services has evaporated almost overnight.

As people get used to remote consultations and tech-enabled monitoring of chronic illnesses, it is generally recognized that the digital health revolution will outlive this pandemic. The speed of change and adoption has been remarkable, but as reliance on technology in health care provision becomes normalized, opportunities are opening across the wider health and wellness umbrella, not previously foreseen.



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