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Ken Brownlee headshot. For over 40 years, Ken Brownlee has opined on how insurance adjusters should investigate and handle claims, so the process is fair for all involved. (Photo courtesy of K. Brownlee)

When Bob Hope turned 80, he said that was the age when even your birthday suit needs to be sent out for pressing. My birthday suit is now a bit wrinkled, and it’s time for your resident Iconoclast to set down his image-smashing hammer and retire to new ventures. It has been fun but having written this column for 45 years is enough. The claims industry is changing, and I’m not prepared to change with it.

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