Ken Brownlee headshot. For over 40 years, Ken Brownlee has opined on how insurance adjusters should investigate and handle claims, so the process is fair for all involved. (Photo courtesy of K. Brownlee)

When Bob Hope turned 80, he said that was the age when even your birthday suit needs to be sent out for pressing. My birthday suit is now a bit wrinkled, and it’s time for your resident Iconoclast to set down his image-smashing hammer and retire to new ventures. It has been fun but having written this column for 45 years is enough. The claims industry is changing, and I’m not prepared to change with it.

The insurance industry has actually changed very little since my first encounter in 1959 at a title insurance company, checking deeds, liens, and mortgages in Cleveland. I exchanged that Case Western Reserve University job for a full-time journalism career with The Wall Street Journal (the Cleveland publishing plant) until graduation. Then it was a vocation in social work for both the state of Florida and the U.S. Army during Viet Nam, and supervising a downtown homeless shelter at night in the 1980s.

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