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Man texting. Insurance carriers are finding that texting conveys a sense of urgency and policyholders are more likely to respond to a text message. (Photo: Courtney Keating/ALM Archives)

Sometimes a simple, mature technology can reap big rewards. A case in point is property-casualty claims management, where insurers are using two established platforms in new ways: text messaging and selfies.

Ubiquitous on social media and familiar to consumers, these digital tools are just now being adopted in the claims arena. And they are paying off in reduced claims times as well as lower claims costs.

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