Deceptive people are quick to identify an investigator's biases and use them against him. They will figure out what motivates the interrogator and use that information to their advantage. (Photo: Bigstock)
Everyone shares information both verbally and non-verbally whether we realize it or not. "When you enter a room, you are communicating," said Joseph Koenig, owner of KMI Investigations, during a session on communication as part of the recent IASIU virtual conference. "Everything we communicate is the result of a decision. Hesitations and indecisions are the results of decisions, as are words and actions."
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
