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Using a cell phone to capture a car accident. The claims profession has evolved over the years and never more so than in the past six months as adjusters utilize new technology, safely social distance and provide policyholders with the level of service they expect. (Photo: Piyawat Nandeenopparit/Shutterstock)

If you’re a claims professional, watch your email for the 2020 Annual Claims Salary Survey. For more than two decades, Claims Magazine has tracked the evolution of the insurance claims industry, identified the pain points for adjusting staff and provided their insights on the prognosis for its future.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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