A survey from Nationwide found that agents are confident they are meeting the needs of their customers, yet some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock) A survey from Nationwide found that agents are confident they are meeting the needs of their customers. Yet, some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock)

The challenges of this year have heightened consumers' awareness of their insurance policies, causing many to evaluate whether their agents are servicing their needs.

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].