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What's happening in insurance today? From market changes and M&A activity to new coverages, the insurance industry is ever-evolving. To stay up-to-date on the business, these articles, which are updated regularly, will help insurance professionals maintain a competitive edge.

Research

Agents could do more to service clients' needs, study finds

Furthermore, nearly half of the insurance agents in the survey said providing the level of service customers demand is a challenge.

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A survey from Nationwide found that agents are confident they are meeting the needs of their customers, yet some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock) A survey from Nationwide found that agents are confident they are meeting the needs of their customers. Yet, some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock)

The challenges of this year have heightened consumers’ awareness of their insurance policies, causing many to evaluate whether their agents are servicing their needs.

According to Nationwide’s latest Agent Authority research, some customers believe their insurance agents can do more to support them.

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Heather A. Turner

Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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