Instant Insights / The Business of Insurance

What's happening in insurance today? From market changes and M&A activity to new coverages, the insurance industry is ever-evolving. To stay up-to-date on the business, these articles, which are updated regularly, will help insurance professionals maintain a competitive edge.

Research

Agents could do more to service clients' needs, study finds

Furthermore, nearly half of the insurance agents in the survey said providing the level of service customers demand is a challenge.

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

A survey from Nationwide found that agents are confident they are meeting the needs of their customers, yet some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock)

The challenges of this year have heightened consumers’ awareness of their insurance policies, causing many to evaluate whether their agents are servicing their needs.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
Educational webcasts, resources from industry leaders, and informative newsletters.
Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account? Sign In Now

Heather A. Turner

Heather A. Turner is the digital managing editor of NU PropertyCasualty360.com.

Dig Deeper

PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events