Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Digital transformation plans could be the key for insurance businesses to survive and thrive during crises. (Photo: Shutterstock)

For years, business leaders in insurance and other industries have understood that digital transformation must be a top priority to stay productive, innovative, and competitive. In the face of the COVID-19 pandemic, however, companies are facing an unprecedented level of uncertainty regarding their operations. And while they initially focused on revamping their services around their customers to ensure they could maintain business as usual, it’s clear now that the virus crisis will be a much longer-term affair.

With real ongoing concerns about rapidly evolving customer behavior, insurance professionals now have to completely reevaluate their digital transformation initiatives to figure out what to start, continue, or stop.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.