Shadowy figure of a hacker. Cyber incident managers spend most of their days triaging security incidents, negotiating with hackers and managing business recoveries. (Photo: Shutterstock)

Ever wonder what’s involved in handling a cyber claim? What is the process? Who needs to be notified of a cyber event? What steps should be taken to address the resulting chaos?

If you follow Ash Burdon, cyber incident manager at CFC Underwriting, around for a day, you might not guess he works for an insurance company.

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