Woman purchasing auto insurance online. For the first time in more than 20 years of studying auto insurance, J.D. Power found that customers prefer using company websites to insurance agents when it comes to purchasing insurance. (Photo: Shutterstock)

The insurance industry, like many others, is adopting intelligent, automated solutions that improve customer experiences, workforce efficiency, and the bottom line. In today’s world, these capabilities are essential to continue operations without risking the health of both employees and customers.

InsurTech has also provided much-needed agility to deliver value at every stage of the insurance claims lifecycle. However, its promise goes well beyond the pandemic. If implemented, technology solutions like field management software have the power to transform service experiences and provide up to 12 times annualized ROI for property and casualty providers and third-party administrators.

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