Agents can use an online scheduling app to allow clients to schedule phone appointments. This greatly reduces the volume of random calls coming into the office. (Shutterstock) More than one–third of Americans working from home (37%) report being more productive, and another third say their productivity is equal to what they achieve outside the home. (Photo: Shutterstock)

After several months of remote work and no tangible end in sight, how are employees feeling about their new work environment and conditions through the COVID-19 pandemic?

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