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The rise of telemedicine in workers' comp

Strong communication with injured workers throughout their recovery results in better outcomes for employees and their employers.

Man speaking to a healthcare provider via computer. Telemedicine is a convenient alternative to traditional medical visits for minor injuries, re-checks, care monitoring and to answer questions because it gives the worker an opportunity to engage with a medical provider with minimal disruption. (Photo: Shutterstock)

Telemedicine has grown more popular over the past few months as physicians utilized new methods to connect with and diagnose their patients in the wake of the COVID-19 shutdowns. However, even before these changes became necessary, many employers and medical offices found that virtual appointments delivered another alternative to providing care for some patients.

Physicians, nurses and other medical personnel can triage patients and the care they require, provide follow-up treatment as needed, and identify complications requiring further attention. For injured workers, this type of support can expedite their recovery and the ability to resume their responsibilities.

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Patricia L. Harman

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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