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Consumers increasingly purchase directly from insurance carriers, according to results from the J.D. Power 2020 U.S. Insurance Shopping Study™ released earlier this year.
Tom Super, head of property & casualty insurance at J.D. Power, said rising auto insurance costs, less household discretionary income, and increased unemployment due to COVID-19 are causing the trend.
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Elana Ashanti Jefferson
Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
