Seventy-six percent of survey respondents think digital will be a lasting trend even after coronavirus is defeated. (Credit: Rawpixel.com/Shutterstock)
Few industries could have predicted the range of consequences that would pile up due to a global event like the outbreak of COVID-19, but the insurance industry is one in particular that cannot afford to be caught flat-footed. While many were able to respond to the pandemic in short fashion, the event has illustrated how much further the industry has to go, especially with technology, in order to be there for its customers.
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Denny Jacob
Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected].
