"Industry use of photos for method of inspection has been growing and insurers are seeing benefit to both cycle time and customer satisfaction," Susanna Gotsch, director, industry analyst, CCC, said in a statement. (Credit: create jobs 51/Shutterstock) "Industry use of photos for method ofinspection has been growing and insurers are seeing benefit to bothcycle time and customer satisfaction," Susanna Gotsch, director,industry analyst, CCC, said in a statement. (Credit: create jobs51/Shutterstock)

Photo estimates and artificial intelligence-supported claimshave expanded at a record pace, exceeding double-digit growth sincethe beginning of the year, according to CCC Information ServicesInc. The rapid adoption of digital technology is in direct responseto social distancing and work-from-home protocols initiated to combatCOVID-19.

CCC industry data shows that the insurance industry recentlysurpassed 3 million estimates initiated leveraging photo technologysince tracking began in 2018. The company also reports that thepercentage of claims processed through CCC Quick Estimate, thecompany's mobile photo estimating solution, has more than doubledfrom January to April this year as carriers are accelerating theuse and adoption of digital tools in response to COVID-19. CCC alsoreports a similar trend in estimates written using CCC SmartEstimate, which applies AI and estimating logic to photos capturedwith Quick Estimate.

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Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected].