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"Industry use of photos for method of inspection has been growing and insurers are seeing benefit to both cycle time and customer satisfaction," Susanna Gotsch, director, industry analyst, CCC, said in a statement. (Credit: create jobs 51/Shutterstock) “Industry use of photos for method of inspection has been growing and insurers are seeing benefit to both cycle time and customer satisfaction,” Susanna Gotsch, director, industry analyst, CCC, said in a statement. (Credit: create jobs 51/Shutterstock)

Photo estimates and artificial intelligence-supported claims have expanded at a record pace, exceeding double-digit growth since the beginning of the year, according to CCC Information Services Inc. The rapid adoption of digital technology is in direct response to social distancing and work-from-home protocols initiated to combat COVID-19.

Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected]

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