Side-by-side comparison of drone image and Google earth image. Technology is changing how adjusters capture images of losses. Drones can capture precise pictures of damage, keeping adjusters and property safe. (Photo: sassinsky art/ALM archives)

A highly contagious and too-often deadly virus has pushed many industries, including insurance, to a major inflection point. As we continue adjusting to events, some wonder when or if we will return to “normal.” Others — and I number myself among them — hope we evolve to a new and better “normal.” This hope is credible because packaged along with the risk and the disruption of COVID-19 has been a rare opportunity: fertile ground for overdue change.

Remember when the local Radio Shack was the place to go for cutting-edge electronics? Today, with the Information Age reaching 50, that iconic brick-and-mortar store is gone, and everything it sold has collapsed into the palm of your hand. In one sleek device, you carry a telephone and answering machine, a camera, camcorder, audio recorder, radio, alarm clock, music player, a navigation device, calculator, computer, flashlight, television and more. And they all work together as a seamless, simple flow that delights the user.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.