Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Side-by-side comparison of drone image and Google earth image. Technology is changing how adjusters capture images of losses. Drones can capture precise pictures of damage, keeping adjusters and property safe. (Photo: sassinsky art/ALM archives)

A highly contagious and too-often deadly virus has pushed many industries, including insurance, to a major inflection point. As we continue adjusting to events, some wonder when or if we will return to “normal.” Others — and I number myself among them — hope we evolve to a new and better “normal.” This hope is credible because packaged along with the risk and the disruption of COVID-19 has been a rare opportunity: fertile ground for overdue change.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.