A streamlined approach to claims processing will help improve carrier cost efficiencies and deliver on customer experience. (Shutterstock) A streamlined approach to claims processing will help improve carrier cost efficiencies and deliver on customer experience. (Shutterstock)

In 2019, the word on the street was that the insurance industry was on the brink of a revolution in technology innovation. If that was true then it is even more so now as the insurance industry looks to position itself for a post-COVID-19 world.

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