COVID-19 supercharged insurance industry digital adoption

Insurance professionals are engaged in active discussions about how new virtual tools can support more dynamic collaboration both internally and externally. (Fotolia/ALM Media archives)

The spread of COVID-19 has dramatically changed our world, upending everything from our daily routines to where and how we can work. And while these changes have created a lot of uncertainty and speculation about the future, we also are already seeing significant shifts in how we do business, and in some cases, an acceleration of change that has long been on the horizon. Mobile and digital adoption have been pushed to the forefront, even more so than they already were, creating a new normal for how business gets done across the economy.

The use of digital as a response to COVID-19 has resulted in a series of implications playing out across the claims industry that will forge a new reality. As businesses look to the future, insurers that recognize and quickly adapt to these shifts are best positioned to emerge stronger.