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Person taking a photo of a rear-end accident. Today’s vehicles are designed to reduce the likelihood of accidents, but when they do occur, connected car technology in the vehicles can help reduce the overall claim cycle time. (Photo: Shutterstock)

Perhaps one of the most exciting outcomes of technologies such as cloud, IoT, mobile and artificial intelligence (AI) is their ability to help companies deliver connected, self-directed, highly personalized, curated experiences to their customers.

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