Adjuster inspecting a fire loss. Technology innovations, new risks and constantly changing customer expectations require insurance professionals to understand the impact these factors have on how they handle their jobs. (Photo: Shutterstock)

Staying abreast of emerging claims, understanding how to apply policy language to a loss and using new technology to adjust claims more efficiently are vital for today's adjusters and claims executives. Finding accurate information with insight from experts saves time and money and reduces the chances of bad faith lawsuits. All of this information and much more can be found in the Claims Connection newsletter.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]