Adjuster inspecting a fire loss. Technology innovations, new risks and constantly changing customer expectations require insurance professionals to understand the impact these factors have on how they handle their jobs. (Photo: Shutterstock)

Staying abreast of emerging claims, understanding how to apply policy language to a loss and using new technology to adjust claims more efficiently are vital for today’s adjusters and claims executives. Finding accurate information with insight from experts saves time and money and reduces the chances of bad faith lawsuits. All of this information and much more can be found in the Claims Connection newsletter.

The weekly newsletter comes out every Wednesday afternoon and focuses on the areas of property & casualty, auto and workers’ compensation; looks at emerging risks like the coronavirus, legalized marijuana and social inflation; and tracks the latest types of insurance fraud, new technologies affecting claims and a host of other factors that will directly impact how insurers manage the claims process. The newsletter answers important questions that can help claims professionals adjust claims correctly, spot red flags before they become costly claims, and manage their time and budgets efficiently.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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