Instant Insights / The Business of Insurance

What's happening in insurance today? From market changes and M&A activity to new coverages, the insurance industry is ever-evolving. To stay up-to-date on the business, these articles, which are updated regularly, will help insurance professionals maintain a competitive edge.

Analysis

PRMA study reveals insurance advisors are meeting a high bar

Insurance agencies that provide personal lines services to affluent clients often exceed today’s tough customer expectations.

By Azeema Hartley | April 15, 2020 at 06:00 AM

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Insurance agents and agencies can use client feedback to map out new strategies that address areas where improvement is needed. (ALM Media archives)

Amazon and Apple excel at what they do. These companies have revolutionized the contemporary customer experience.

What do they have in common? Great products, quality services, effortless brand interactions and fantastic customer service. Such companies create big shoes for other industries to fill — including insurance.

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