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Insurance companies are increasingly exploring how automation can support operational processes and business continuity. (iStock) Insurance companies are increasingly exploring how automation can support operational processes and business continuity. (iStock)

As more and more individuals and businesses are impacted by the global COVID-19 pandemic, insurance companies are dealing with an influx of disability, workers compensation, business interruption, medical claims and customer requests. Projections show that insurance carriers will be increasingly tasked with managing requests and complaints as the full health, financial and other ramifications continue to fully reveal themselves.

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