Insurance claims trends. Asinvestigational tools improve, adjusters will be able to gatherinformation more quickly and produce the reports needed to expeditepayments to insureds. (Photo: Shutterstock)

Many claims professionals are wondering about the future of theclaims investigation business and how it willaffect them. They want to know what is around the corner?

Three trends that will impact almost everyone include cloudcomputing, investigational tools and processes, and mergers andacquisitions.

Moving to the cloud

Cloud spending by businesses is six times the spending ontraditional IT services through this year, and 77% of organizationsnow have at least one application or a portion of their enterprise in thecloud. The most important benefits of going to the cloud areprocessing speed and connectivity.

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