Crisis vs. opportunity A crisis can force individuals to look at a problem from a new perspective, providing fresh solutions and opportunities. (Photo: ALM Archives)

Consider that the word for ‘crisis’ in Chinese comprises two Chinese characters expressing the concepts of ‘danger’ and ‘opportunity.’ This is especially appropriate today as insurance carriers and claims professionals navigate new unknown concerns in the wake of the COVID-19 pandemic.

Financial markets are certainly in crisis from the stock market’s steep decline, and for many Americans, this is becoming a personal crisis as the hospitality and service areas shed jobs because of quarantines across the country.

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