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A survey from SMA shows that 23% of personal lines insurers are not addressing the structure of their workforce at all. (Photo: Shutterstock) A survey from SMA shows that 23% of personal lines insurers are not addressing the structure of their workforce at all. (Photo: Shutterstock)

For me, one of the happiest, most inspiring headlines I’ve seen in recent months read: “Nationwide announces five-year, $160M Future of Work investment.” Finally, an insurer was putting a stake in the ground, announcing a major commitment to address a looming and significant reality — the nature of work is changing. The article addressed the “how” of their initiative with phrases such as “reskill and upskill,” “future-ready skills,” and “technology-enabled.”

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