Assume that your employer implements new AI technology for assessing windstorm damage to roofs. This implementation or any technology initiative can be viewed as a threat to your job or embraced as an opportunity. My advice is to embrace the opportunity! Here's why:

Better workflow: AI technology will improve workflow by allowing supervisors to assign claims which need your specific skills. Claims which do not fit your skillset will be handled by someone else. On assigned claims, AI technology will improve decision-making in a timelier manner. Reserving will be more accurate and closure rates should improve.
Better catastrophe management: AI technology will allow a claim supervisor to triage CAT claims faster and more accurately, thereby eliminating assignments that do not need an inspection. CAT teams will be deployed for shorter periods of time.
Better adjuster safety: AI technology will make handling roof claims safer. No more wading through bacteria-infested floodwaters to inspect a roof of a building that may not be structurally sound.
Less time out of the office: If you are on a CAT team, the faster the losses are inspected and resolved, the faster you will return home. Gone are the days of six-week deployments. Reducing time away from the office means a quicker return to normalcy for you and your colleagues.
New skill set: The ability to use AI technology appropriately is one more tool to add to your skillset, which can enhance your promotability and marketability.
Happier policyholders: AI technology will allow you to handle claims faster and more accurately, thereby improving customer satisfaction. Lawsuits over roof claims should decrease.

In order to obtain these benefits for AI technology, the adjuster must learn how to use the AI tool correctly. Show enthusiasm for the learning process. Volunteer to be in the pilot program. Do not attempt to make the technology bend to doing things the way you always did them. Suggest ways to streamline the claims handling process that utilizes the new AI technology.

Special Reports /

Leveraging AI: The future of claims adjusting - Part 3

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