Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Understanding Gen Z employees Gen Z employees have grown up with technology in their hands and aren’t afraid to take advantage of all it has to offer. (Illustration: Hylton Warburton)

Right when you think you’ve figured out what you need to know when working with millennials, another generation enters the workforce. Generation Z (Gen Z), which includes those born between 1995 and 2015, accounts for 25% of the entire U.S. population. Combined with millennials, they represent almost 50% of the U.S. population.

Like millennials, Gen Z presents both challenges and opportunities for claims managers. If understood and leveraged, they have the potential to become some of the most productive claims professionals the industry has ever seen. Gen Z has grown up with technology in their hands and they aren’t afraid to take advantage of all it has to offer. They’re independent and quick learners. They can multitask in ways that most of us could only dream of on a good day. However, some unique characteristics of Gen Z are radically different and not to be ignored. Let’s take a look at some of these as well as their implications for claims.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360
Live Chat

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.