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Listening in claims investigations. Extracting as much information as possible early in a claim can help provide an accurate picture of a loss event. (Photo: Shutterstock)

The first statement regarding a new loss is critical, no matter how it is assigned. It may be the only time you speak with those involved, particularly if the claimant secures an attorney. For that reason, it is imperative to extract as much information as possible early in the process.

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