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Leveraging AI. Pilot programs can be helpful in determining how well technology will perform for a claims department. (Photo: Shutterstock)

Today, all claim managers face the challenge of having to do more with less. Often technology provides the solution. Artificial Intelligence (AI) technology offers many ways to streamline the claim handling process while enhancing the policyholder’s experience.

While the decision to purchase AI technology is usually made in the home office, it will fall on the local claim manager to successfully implement the technology. There is a long list of obstacles to deploying AI. According to a Cognizant report entitled “The Insurance AI Imperative”, these can include:

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