Leveraging AI. Pilot programs can be helpful in determining how well technology will perform for a claims department. (Photo: Shutterstock)

Today, all claim managers face the challenge of having to do more with less. Often technology provides the solution. Artificial Intelligence (AI) technology offers many ways to streamline the claim handling process while enhancing the policyholder’s experience.

While the decision to purchase AI technology is usually made in the home office, it will fall on the local claim manager to successfully implement the technology. There is a long list of obstacles to deploying AI. According to a Cognizant report entitled “The Insurance AI Imperative”, these can include:

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.