InsurTech Center

Leveraging AI: A road map for claims managers - Part 2

While technology provides many solutions, assessing its success and the actual implementation will take time and effort.

By Donna Popow, Esq., CPCU | December 30, 2019 at 12:00 AM

Leveraging AI.

Today, all claim managers face the challenge of having to do more with less. Often technology provides the solution. Artificial Intelligence (AI) technology offers many ways to streamline the claim handling process while enhancing the policyholder’s experience.

While the decision to purchase AI technology is usually made in the home office, it will fall on the local claim manager to successfully implement the technology. There is a long list of obstacles to deploying AI. According to a Cognizant report entitled “The Insurance AI Imperative”, these can include:

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