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Instant Insights / The insurance industry in 2020

The risks, trends and insights to keep top-of-mind in the new year.

Analysis

Five technology trends driving claims transformation

Increasingly, technology is improving how insurance claims are processed and adjudicated.

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Automating claims. Automating claim processes can reduce related costs, improve customer satisfaction, reduce adjustment expenses and increase the accuracy of payments. (Photo: Shutterstock)

Today’s insurance industry is on the cusp of large-scale digital transformation which will have positive impacts on the entire value chain. There is widespread consensus among industry stakeholders that integrating new software and emerging technologies into claims workflows, in particular, can help insurers improve efficiency and reduce claim management costs significantly.

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