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Technology in claims. The shift to a mostly-automated claims process will likely take a decade, but carriers that are not already taking action will risk falling behind. (Photo: Shutterstock)

The modern insurance claims process is increasingly complex. More variables and data are constantly coming into play, and carriers must determine appropriate settlements and flag potential fraud faster than ever.

On top of technical challenges, insurers are dealing with customers during stressful and vulnerable moments; times when a balance of empathy and automation must be struck in order to give insureds the peace of mind they seek.

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