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Applying automated systems to claims. Companies should strategically apply any predictive models, warning flags and business rules to claims. (Photo: Shutterstock)

Workers’ compensation insurers across the country are leveraging data analytics, medical expertise and root cause analysis (RCA) to implement innovative ways to identify the right claim, using the right resource at the right time. The success of these efforts can vary drastically, from predictive models that fail to deliver as expected, all the way to data-inspired processes that significantly reduce costs and are built into claims protocols.

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