[gallery size="full" ids="167096,167097,167098,167268,167169,167101,167102,167103,167104,167105"]

Auto insurance customers are more satisfied with the claim handling experience than ever before, according to the results of the J.D. Power 2019 U.S. Auto Claims Satisfaction Study™.

"The investments made by insurers in claim digitization and internal process improvements are resulting in shorter cycle times and an improved overall claim experience," David Pieffer, J.D. Power's vice president of Property & Casualty Insurance Intelligence, said in a press release. "The investment is paying off."

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].