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Expert Opinion

Digital claims intake is advancing just in time for a less predictable world

Insurers are deploying new technologies to get facts fast, streamline response and aim to recalculate risk on the fly.

By Haywood Marsh | November 01, 2019 at 01:00 AM
Speed matters Insurance professionals understand the stressful nature of the claims process for customers and how it can disrupt their daily routine. Shrinking the amount of time necessary to bring the process to a conclusion allows customers to move on and get back to their lives. A digital approach complete with real-time reconciliation and tracking also lets all parties monitor payment status during each step of the process, which can reduce operational overhead and improve satisfaction. For insurance companies, this transparency can translate to lower costs and less time to get funds to the customer. (Credit: jamesteohart/Shutterstock) (Credit: jamesteohart/Shutterstock)

Hurricanes inflicted a record amount of damage on the Atlantic coast in 2017, with flooding becoming an increasing danger with each new year in places like Houston. Wildfires wiped out unprecedented swathes of California in 2018, and the fires have returned this year along with power blackouts to avoid yet more fires.

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