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There are three categories of water losses that are seen regularly. (Photo: Shutterstock)

Often, when contents in a home sustain damage by a covered loss, homeowners, and the adjusters assigned to handle their claim, maybe under the impression that most damaged items need to be replaced. But with today’s new cleaning technology, many items can now be restored to pre-loss condition or better, a benefit to carriers looking for ways to elevate customer service while still reducing claim costs.

According to Amanda Hosey’s “How I Got Into Contents Cleaning,” more than 70% of claim value comes from contents, but only 60% of restoration companies offer contents cleaning.

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