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Changing driver behaviors. Telematics can be the impetus to change driving habits by providing insureds with an accurate picture of their personal driving behaviors. (Photo: Shutterstock)

It’s normal for people to get excited when a new technology comes along. Many people expect the latest tech innovation to automatically fix the problem it was designed to solve — with little or no management involvement or oversight required.

Big mistake. In complex business scenarios, technology typically can’t function in isolation, no matter how good it is, and especially when its role is to fuel better management decisions and business results.

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