InsurTech Center

Technology's impact on the customer experience

Insurers are using technology effectively to improve customer service and reduce cycle times for auto claims.

By Susanna Gotsch | October 09, 2019 at 12:00 AM

Rethinking the customer experience.

Our industry is using technology like never before to reimagine the consumer claim and repair experience. Digital capabilities are informing, improving and most importantly, helping reduce the overall time from when a loss occurs to when a vehicle is repaired and ready for pickup, which is becoming ever more critical as vehicle complexity, repair costs and cycle time grow.

Today’s vehicles

Vehicle changes.

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