The dominant theme across all the agencies that submitted nominations for this year's Agency of the Year award was a commitment to customer service. (Photo: Shutterstock) The dominant theme across all the agencies that submitted nominations for this year's Agency of the Year award was a commitment to customer service. (Photo: Shutterstock)

 

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Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].