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NU Property & Casualty and PropertyCasualty360’s Agency of the Year Award is an annual awards program honoring the U.S. agencies that represent the best of their industry. Read about past years' winners, and what makes each agency stand out in today's insurance industry.

Editor's Letter

Commitment to service fuels insurance agency success

Continuity and strong relationships characterize business at the offices of all three of the 2019 Agency of the Year award winners.

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The dominant theme across all the agencies that submitted nominations for this year’s Agency of the Year award was a commitment to customer service. (Photo: Shutterstock) The dominant theme across all the agencies that submitted nominations for this year’s Agency of the Year award was a commitment to customer service. (Photo: Shutterstock)

We recently celebrated my daughter’s wedding. What struck me during the festivities was the strong feeling of continuity. Both sides were fortunate to have family from several generations present as well as longtime friends. But the group also included new friends, those made within a few years of the event.

We were fortunate to have guests from as far away as Australia and as close as across the street.

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Rosalie Donlon

Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected]

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