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Creativity can go a long way in many facets of claim handling and obtaining injury updates is no different. (Photo: Shutterstock)

It’s been almost a year now, and you have yet to receive an injury update on your represented claimant. Your bodily injury reserve currently sits at an inadequate (most likely) $2,500. 

When the auditing team digs deep into your file it appears as if you simply clicked “copy and paste” for the last 10 claim notes in a row. Is there no new information available? The problem is you’ve been running into that same adversary: The personal injury receptionist/gatekeeper — as the broken record file notes read:

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