How technology is changing claims. The use of artificial intelligence to capture information and report claims is providing insurers with the tools to shorten the time between first notice of loss and the final settlement. (Photo: Shutterstock)

At some point in the near future, claims similar to the following could land on a desk near you.

  • A water pipe will burst in a bathroom located on the fourth floor of an office building during a holiday weekend. Damage, which will spread to offices located on all four floors, will not be mitigated until workers return to work on Monday.
  • After returning home following dinner and a movie, a couple will discover their home has been burgled. Jewelry, a laptop, a digital camera and a crystal decanter are among the items reported stolen.
  • Following a night spent having a few drinks with colleagues; a motorist will travel above the legal speed limit after exiting the parking lot and merging with local traffic. A collision with another car will result in damages to both cars, as well as physical injuries.

The use of artificial intelligence (AI) could have prevented or reduced the severity of these claims. For example, after detecting a water leak, Internet of Things (IoT) smart sensors could have immediately sent an alert to the building manager's smartphone. As a result, both damages and claims resulting from the burst water pipe could have been significantly minimized.

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