Insurance agency leaders, their colleagues and partners determined to remain competitive in today's fast-moving business world would benefit from our editorial webcast, Insurance agency leaders, colleagues and partners determined to remain competitive in today's fast-moving business world should check out our editorial webcast, "More Than a Buzzword: How to Improve Customer Experience & Loyalty," happening Tues., Aug. 26 at 2 p.m. (Shutterstock)

It used to be, all someone in sales needed to know about service was: "The customer's always right."

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

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