Drone technology The use of drones and artificial intelligence are allowing insurers to capture information on difficult to reach areas while expediting the claims process. (Photo: Shutterstock)

Helping customers recover and get back to normal from devastating events is the promise that property and casualty insurance carriers make every day. For example, hail storms, often an unexpected peril, can cause serious property damage. In fact, a recent industry report by Verisk indicates that 10.7 million properties in the U.S. were impacted by one or more hail events in 2017. It is business-critical for our industry to rapidly scale, efficiently inspect, and accurately assess property damage to roof surfaces following hail and wind events. How carriers deliver on that promise — an efficient, accurate and humanized claims process — can make all the difference and impact the customer’s outcome.

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