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New claims technology. As insurers and customers embrace new technology, traditional carriers will need to identify and prioritize major areas of opportunity to optimize claims management. (Photo: Shutterstock)

Imagine it’s the year 2030. A family is away from their home during the winter season when they receive an alert from their insurance carrier that the temperature in their area will dip low enough for pipes to freeze. The traveling family doesn’t need to worry. When the chill sets in later that week, the drop in indoor temperature triggers a smart thermostat to turn up the heat and shut off the water, which prevents the pipes from freezing and bursting.


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