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New claims technology. As insurers and customers embrace new technology, traditional carriers will need to identify and prioritize major areas of opportunity to optimize claims management. (Photo: Shutterstock)

Imagine it’s the year 2030. A family is away from their home during the winter season when they receive an alert from their insurance carrier that the temperature in their area will dip low enough for pipes to freeze. The traveling family doesn’t need to worry. When the chill sets in later that week, the drop in indoor temperature triggers a smart thermostat to turn up the heat and shut off the water, which prevents the pipes from freezing and bursting.

The insurance carrier has access to the automated activities and sends the homeowners notifications via text message, assuring them that the necessary precautions are in place. When the family returns home, they rate the overall experience and communication from their carrier — data that goes directly to their insurer to help to improve customer experience and product development.

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