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Auto telematics. Telematics can give carriers an advantage at the first notice of loss. (Photo: Shutterstock)

When an insured driver experiences an auto accident or theft, how well the claims process is handled can make or break the policyholder’s relationship with the carrier. Some auto carriers continue to favor traditional claims processes thanks largely to the human touch advantage. However, they may risk sullying the customer experience with prolonged wait times and greater potential for human error.

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