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Auto telematics. Telematics can give carriers an advantage at the first notice of loss. (Photo: Shutterstock)

When an insured driver experiences an auto accident or theft, how well the claims process is handled can make or break the policyholder’s relationship with the carrier. Some auto carriers continue to favor traditional claims processes thanks largely to the human touch advantage. However, they may risk sullying the customer experience with prolonged wait times and greater potential for human error.

This is why auto carriers are embracing automation and connected cars in greater numbers. Automating claims handling processes may create huge efficiencies and could reduce costs for carriers’ books of business. More importantly, customers like the benefits that automation and connected car data bring.

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