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Employers, carriers and third-party administrators can improve workers’ compensation outcomes by ensuring that their claim processes focus on the timely and professional delivery of the following six critical elements. (Credit: Raxpixel.com/Shutterstock) Employers, carriers and third-party administrators can improve workers’ compensation outcomes by ensuring that their claim processes focus on the timely and professional delivery of the following six critical elements. (Credit: Raxpixel.com/Shutterstock)

Improving workers’ compensation claim outcomes in a statutory, no-fault system is challenging but achievable. A successful claims strategy should be informed by the loss data, focused on returning injured employees back to health and targeted to reduce cost drivers. It requires flexibility to accommodate every claim on its own merits, while providing the framework to guide adjusters toward a common goal.

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