Aside from standard claims leakage issues, legacy payment instruments can lead to heightened costs for account verification, customer authentication and fraud. (Credit: Andrey_Popov/Shutterstock) Aside from standard claims leakage issues, legacy payment instruments can lead to heightened costs for account verification, customer authentication and fraud. (Credit: Andrey_Popov/Shutterstock)

The claims process is critical to an insurer's relationship with a customer. More than any other interaction, this overall experience drives customer satisfaction and retention.

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Claims Technology
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