Amazon's Alexa Data Services team, which manages the scads of recordings of human speech and other data that helps train the voice software, numbers in the thousands of employees and contractors, spread across work sites from Boston to Romania and India. (Photo: Shutterstock)
An Amazon.com Inc. team auditing Alexa users' commands has access to location data and can, in some cases, easily find a customer's home address, according to five employees familiar with the program. The team, spread across three continents, transcribes, annotates and analyzes a portion of the voice recordings picked up by Alexa. The program, whose existence Bloomberg revealed earlier this month, was set up to help Amazon's digital voice assistant get better at understanding and responding to commands.
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