ACE award winners. Winners of the 2018 Claims Customer Champion, Claims Luminary and Trailblazer of the Year awards. (Photo: Stephen Spillman)

Insurance professionals deal with challenges day in and day out, usually with no recognition, but a lot of grief from policyholders. Many claims adjusters see their clients at the worst times of their lives, and work incredibly hard to pay the claim as quickly as possible so insureds can recover and get back to work, school or vacation, or rebuild after a catastrophe.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]