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Before undertaking any major investments in new technologies or making any major changes, insurers should take a close look at their workforce. (Photo: Shutterstock) Before undertaking any major investments in new technologies or making any major changes, insurers should take a close look at their workforce. (Photo: Shutterstock)

Property & casualty insurers continue to make significant investments in both foundational and emerging technologies and are seeing significant operational efficiencies achieved in the middle and back offices as a result. While these efficiencies should be lauded, P&C insurers should keep their eyes on the real prize: using technology to enhance customer relationships and boost growth.

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